Lenz Digital Plus
Notwithstanding the fact that V.4.0 has been announced for many years now, the current Lenz DCC software and firmware version is V.3.6.
TLA Custom Models performs all Lenz system and controller upgrades and warranty service for the Lenz Agency of North America, for both Canadian and American owners.
The costs and details of the upgrade process are as follows:
System with one throttle: $50.00 + $25.00 Standard Return Shipping to Canada / +$35.00* to the U.S.A.
Additional throttles upgraded and shipped at same time: $12.50 ea. + $3.25 ea. Standard Return Shipping
Throttle upgrade without system: $25.00 ea. + $25.00 ea. Standard Return Shipping to Canada / +$35.00* to the U.S.A.
Additional throttles upgraded and shipped at same time: $12.50 ea. + $3.25 ea. Standard Shipping
Please be advised that if your LH100 controller has any chip other than a P89C58UBA or P89C58UBAA plcc chip, the above costs increase by $17.50.
Standard Return Shipping is by Canada Post parcel.
* Please understand that the higher amount for U.S. shipping is not a cash grab: It offsets the $9.95 Canada Post "Customs Clearance Fee" I pay on incoming parcels and the generally higher cost of returning parcels.
Canada Post Expresspost Shipping Premium +$20.00
Please note that GST or HST is applicable to the above for shipment to Canadian addresses.
-"Do It Yourself" Upgrade?
For owners who are entirely confident of their ability to replace upgrade components, and to check out and verify the correct operation of their systems, Lenz has authorized the supply of eproms for the LZ100/LZV100 and the micros for the LH100.
(LH90 upgrades must be done here because the eprom is not removable. Similarly, upgrades of the firmware on the LZV100's power pcboard must be programed here.)
Based on past experience, the "Do It Yourself" option is not an advisable or preferred way of proceeding, particularly if one is interested in using RailCom. We are, nonetheless, willing to accommodate those who do wish to do so.
The cost for the chips is as follows, and your credit card number, expiry date, verification code and billing Postal Code/Zip Code must be provided as surety for return of the old chips. By providing this information, the card owner agrees that the card may be charged if the chips are not returned.Costs;
LZ/LZV Eprom and LH100 micro: $25.00 ea. + $12.50 Standard Shipping Canada/ + $17.50 U.S.A.
Additional Eproms/micros shipped at same time: +$12.50 ea. + $3.25 shipping
Please be advised that if your LH100 controller has any chip other than a P89C58UBA or P89C58UBAA plcc chip, the above costs increase by $17.50.-
Standard shipping is by Canada Post, regular parcel to Canada and Small Packet Surface to the U.S.A.
Canada Post Expresspost Shipping is available at a premium of $10.00.
Please note that GST or HST is also applicable to the above for shipment to Canadian addresses.
(1) Owner's who elect to replace eproms/micros themselves guarantee to return the previously installed eproms/micros to TLA by Express or Expedited post, within seven (7) days of receiving the V3.6 eproms/micros.
Purchasers agree that their card may be charged for the full cost of previous version microchips that are not returned here.
The charge made will be $25.00 per eprom/chip not returned.
(2) Owner's who elect to replace eproms/micros themselves are solely responsible for the checkout and verification of correct operation of their respective systems.
(3) Owner's who elect to replace eproms/micros themselves accept and understand that the standard Lenz warranty is no longer operative. Notwithstanding, the Lenz Agency may - at its own discretion - choose to extend any amount of warranty coverage it may deem appropriate.
Payment for Upgrades and/or Warranty Service
Payment by Canadian owners in Canada must be made in $Cdn by Cheque, Bank Draft, Money Order, PayPal, Visa or MasterCard.
Payment by PayPal or credit card is, however, subject to a 5% surcharge to offset the associated bank charges to TLA.
Payment by U.S. owners in other countries must be made in $US by Check, Bank Draft, Money Order or PayPal.
Payment by PayPal, however, is subject to a 5% surcharge to offset the associated bank charges to TLA.
* * *
Shipping your system/Items to us:
Please contact us FIRST, BEFORE sending any item(s) for upgrade.
We will provide you with relevant instructions or information.
Please write or print clearly and easily visibly on the outside of the package:
"Model Train Controls Sent for Warranty Service".
Please address all parcels to:
TLA Custom Models
Lenz Warranty Service
16 Drummond Street
For owners who will be shipping items to us from the U.S.A. , please send your items via the U.S. Postal Service. Postal shipments normally arrive without any charges whatsoever.
Items sent via UPS or Fedex invariably incur hefty service or clearance fees (which we must charge back to the owner).
This page updated November 30, 2016
Home | Lenz DCC page | Trouble Shooting and Helps Page | Lenz Warranty Information Page