Lenz Digital Plus


V3.6 Upgrade

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Notwithstanding the fact that a V.4.0 software/firmware version was announced back in 2005, the current Lenz DCC software and firmware version is V.3.6.

TLA Custom Models is still able to perform Lenz system and controller upgrades for Canadian and American owners, and for owners in other countries.

The costs and details of the upgrade process are as follows:

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System with one throttle: $67.50 + $25.00 Standard Return Shipping to Canada / +$35.00* to the U.S.A.

Additional throttles upgraded and shipped at same time: $27.50 ea. + $3.25 ea. Standard Return Shipping

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Throttle upgrade without system: $42.50 + $25.00 Standard Return Shipping to Canada / +$35.00* to the U.S.A.

Additional throttles upgraded and shipped at same time: $27.50 ea. + $3.25 ea. Standard Shipping

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Standard Return Shipping is by Canada Post parcel.

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* Please understand that the higher amount for U.S. shipping is not a cash grab: It offsets the $9.95 Canada Post "Customs Clearance Fee" I pay on incoming parcels and the generally higher cost of returning parcels.

Canada Post Expresspost Shipping Premium +$15.00

Please note that GST or HST is applicable to the above for shipment to Canadian addresses.

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Standard shipping is by Canada Post, regular parcel to Canada and Small Packet Surface to the U.S.A.

Canada Post Expresspost Shipping is available at a premium of $10.00.

Please note that GST or HST is also applicable to the above for shipment to Canadian addresses.

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Payment for Upgrades and/or Warranty Service

Payment by Canadian owners in Canada must be made in $Cdn by Cheque, Bank Draft, Money Order, PayPal, Visa or MasterCard.

Payment by PayPal or credit card is, however, subject to a 5% surcharge to offset the associated bank charges to TLA.

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Payment by U.S owners and owners in other countries must be made in $US by Check, Bank Draft, Money Order or PayPal.

Payment by PayPal, however, is subject to a 5% surcharge to offset the associated bank charges to TLA.

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Shipping your system/Items to us:

Please contact us FIRST, BEFORE sending any item(s) for upgrade, so that we know to expect your parcel.

In preparing your parcel, please make sure all items are carefully packed and do not rattle about. Lenz items are hardy, but not indestructible and can be damaged by rough usage.

First:

Please write or print clearly and easily visibly on the outside of the package:

"Model Train Controls Sent for Warranty Service".

Second:

Please address all parcels to:

TLA Custom Models

Lenz Warranty Service

16 Drummond Street

Kingston, Ontario

K7K 5S1

Canada

For owners who will be shipping items to us from the U.S.A. or from elsewhere, please send your items via the U.S. Postal Service or your country's postal service. Postal shipments normally arrive with minimal charges.

Items sent via courrier services, UPS or Fedex invariably incur hefty service or clearance fees (which we must charge back to the owner).


This page updated April 25, 2018

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